00:11:45 Sarah Yost: Caryn: 00:13:14 Kevin Roney: serve one on one clients 00:13:16 Alison Cardy: Throw spaghetti at the wall. Oftentimes people want to go straight into groups. 00:13:29 Sarah Yost: Selling groups is not easier. 1:1 is the most lucrative path 00:13:48 Kevin Roney: energy they're doing it from 00:13:50 Sarah Yost: the thing they do is less important than the energy they’re doing it from 00:14:14 Sarah Yost: How can I come her and be of service 00:14:16 Kevin Roney: how can I come here and be of service 00:15:00 Sarah Yost: appeal of group programs is what you see in ads online-work 2 days or less, make a million, serve millions. 00:15:08 Sarah Yost: Get really good at serving the people we’re here to serve 00:15:20 Kevin Roney: learn it without me being there 00:15:26 Sarah Yost: it’s a honing process 00:16:11 Alison Cardy: The specific thing they do is less important than the energy they do it from. The misconception is that it's going to be easy. It doesn't have to be hard. 00:16:21 Sarah Yost: perfect website + clients (no) 00:16:21 Kevin Roney: it doesn't have to be hard .. perfect website = clients 00:16:23 Alison Cardy: We have that idea- perfect website = clients. 00:16:39 Kevin Roney: thnking more about ourselves that customers 00:16:58 Kevin Roney: show up in a way to connect and help them 00:17:00 Sarah Yost: How can I show up here in a way that people will see me and we will connect and I will offer to help them 00:17:07 Sarah Yost: how do we get out of our own way and help people 00:18:16 Kevin Roney: how does this effect the client journey ...if this was you how would you like it done 00:18:25 Sarah Yost: Would this feel good for you? 00:19:03 Sarah Yost: shift from throwingg money at problems to what is area of need and who can help fit that need? 00:19:20 Sarah Yost: What is the thing that will move the needle the farthest for you right now 00:19:27 Kevin Roney: what is the thing that will move the needle most rright now 00:20:32 Kevin Roney: tapping into it because is so powerful 00:21:01 Sarah Yost: they want to be in business. Not liking the idea of being in business 00:21:05 Kevin Roney: they really need to want to be in business 00:21:55 Kevin Roney: what the conversation you having with yourself about the business 00:22:21 Kevin Roney: oh im doing business what does it look like 00:23:05 Sarah Yost: If your brain isn’t freaking out I’m not as useful to you 00:24:07 Sarah Yost: wehre are you keeping yourself comfortable in a way that’s stealing money from your business? 00:24:15 Kevin Roney: were you comfortable you actually stealing money from your business 00:24:20 Alison Cardy: How can I get this to that person I can help? Employee mindset vs. owner mindset How will this look to a customer or client? You shift from throwing money at your problems to finding an area of need. What has worked in the past? They don't quite see it yet, but I can see the movement that their a part of. Can I get excited about the business your building? They really want to be in business. Where are you keeping yourself comfortable? 00:24:58 Sarah Yost: Sarah: 00:26:03 Kevin Roney: try to everything or do nothing. 00:26:18 Kevin Roney: writing check that their future self can't cash 00:27:47 Kevin Roney: not questioning their in business .. they'll be bck in minute 00:28:02 Caryn Gillen: Your ducks are never going to be lined up 00:28:03 Kevin Roney: their ducks are never going to in line 00:28:41 Kevin Roney: hoping to not have anxiety anymore 00:28:50 Caryn Gillen: You’re still hoping you don’t have to have anxiety any more - No, you’re always going to have it so lets create a business with that in it that works for you 00:29:13 Kevin Roney: try to control the people that's causing problems 00:30:09 Kevin Roney: if you leave them alone they'll like do what you want them to do 00:30:50 Alison Cardy: They either try to do everything or try to do nothing. They're committed to their business. I feel so terrible I can't do anything. Let me solve this problem and then pay attention to my business. There ducks are never going to be lined up. What's the one thing? 00:30:58 Caryn Gillen: What’s the 1 thing you need to do that will move your business forward? 00:30:59 Kevin Roney: once the one thing you need to do to move your business forward 00:31:29 Kevin Roney: really long to do list... don't know what their business structure is 00:31:36 Caryn Gillen: “stop it.” 00:31:58 Kevin Roney: they need their energy in place, less activity to manage your energy 00:33:24 Alison Cardy: If you have a tender brain, you need to work with someone who understands a tender brain. 00:33:43 Caryn Gillen: If you have a tender brain, you want to work with someone who understands your tender brain and can ask you questions about when it might be time to see a therapist or if you’re taking your meds. 00:34:04 Caryn Gillen: The Business Therapist! 00:34:37 Alison Cardy: The project of being as successful as possible with who you are. 00:34:54 Alison Cardy: They think they can't make a lot of money. Even with your brain you can be really really successful. 00:34:56 Caryn Gillen: You can be successful, even with your brain.” 00:35:32 Alison Cardy: A level of trust. 00:35:37 Kevin Roney: looking for commitment - trust me to coach them 00:36:09 Caryn Gillen: WE don’t have to have all our problems solved to be of service in the world. 00:36:19 Alison Cardy: Kevin: 00:36:48 Caryn Gillen: Solution Architect… That’s an amazing title. 00:37:03 Alison Cardy: A lot of it's understanding what their business is, really understanding. 00:37:24 Sarah Yost: Technology solutions aren’t necessarily going to do you any good 00:37:33 Sarah Yost: technology is an enabler for the business, not the business itself 00:38:21 Sarah Yost: Doing same things you did but adding technology isn’t going to fix that probem 00:38:31 Sarah Yost: what is this technology doing that is going to move the needle 00:40:19 Sarah Yost: How is this technology going to make you better? 00:40:58 Sarah Yost: we’re spending so much time looking at email that we aren’t spending enough time with cutstomers 00:41:07 Sarah Yost: If with customers, spending time in evening managing email 00:41:31 Alison Cardy: They get themselves into spending money on new software applications. When you bring in a new technology, you really need to think of a paradigm shift. Whether they really know where their going. Are we really spending time with customers? Every tech has a real positive side and a real neg side. 00:43:34 Caryn Gillen: When your tech is in alignment it helps you look at mass amounts of data and make good decisions based on that. 00:46:21 Sarah Yost: They need to be really engaged in the whole process in order to get the most out of it 00:48:03 Caryn Gillen: Code Debt - it’s a big problem. There’s all this stuff that’s supposedly making us work better, but were working around it - more than we think. 00:48:18 Caryn Gillen: tech debt 00:49:35 Sarah Yost: Their technologies aren’t getting them where they want to go so they have to buy more stuff to keep it going.